Shipping Policy

Thank you for shopping with Pjanime. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from pjanime.co.uk.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays)

  • During peak periods, promotions, or product launches, processing times may be slightly longer

  • You will receive a confirmation email once your order has been dispatched

2. Shipping Locations

We currently ship to:

  • United Kingdom

  • [Add EU / International shipping if applicable]

If your location is not listed, please contact us before placing an order.

3. Shipping Rates

Shipping costs are calculated at checkout and depend on:

  • Delivery location

  • Shipping method selected

  • Order size and weight

Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times begin after dispatch:

United Kingdom

  • Standard Shipping: 2–5 business days

  • Express Shipping (if available): 1–2 business days

International Orders (if applicable)

  • Delivery times vary by destination and carrier

Please note that delivery times are estimates and not guaranteed.

5. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email

  • Tracking updates may take up to 24 hours to appear

6. Delays & Exceptions

We are not responsible for delays caused by:

  • Courier issues

  • Customs clearance (international orders)

  • Weather conditions

  • Incorrect or incomplete delivery addresses

If your order is delayed beyond the estimated timeframe, please contact us and we’ll assist where possible.

7. Customs, Duties & Taxes (International Orders)

For international shipments:

  • Customers are responsible for any customs duties, taxes, or import fees

  • These charges are determined by local customs authorities and are not included in your order total

8. Lost or Missing Packages

If your order is marked as delivered but you have not received it:

  • Check with neighbours or local delivery offices

  • Contact us within 7 days of the delivery date

We will investigate with the courier and advise on next steps.

9. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.