Returns Policy

At Pjanime, we want you to love what you wear. If something isn’t right, we’re here to help. This policy explains how returns, exchanges, and refunds work when you shop at pjanime.co.uk.

1. Eligibility for Returns

You may return an item if:

  • It is unused, unworn, and unwashed

  • It is in its original condition, with tags and packaging intact

  • The return is requested within 14 days of receiving your order

We reserve the right to refuse returns that show signs of wear, damage, or misuse.

2. Non-Returnable Items

The following items cannot be returned or refunded, unless faulty:

  • Sale or clearance items

  • Gift cards

  • Items marked as final sale

  • Personalized or custom-made products (if applicable)

3. How to Start a Return

To request a return, please contact us at:

Email: [your support email]
Include:

  • Your order number

  • The item(s) you wish to return

  • Reason for return (optional but helpful)

Once approved, we’ll provide return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is faulty or incorrect

  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items

  • Original shipping costs are non-refundable

5. Refunds

Once your return is received and inspected:

  • You will be notified via email

  • Approved refunds are issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or provider

6. Exchanges

If you need a different size or item:

  • Exchanges are subject to stock availability

  • If unavailable, a refund will be issued instead

7. Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide photos of the issue and your order number

We’ll arrange a replacement or full refund at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. Then contact us if the issue persists

9. Consumer Rights (UK Customers)

This policy does not affect your statutory rights under the Consumer Rights Act 2015 and UK distance selling regulations.